Terms of Service

Agreement to Terms

Welcome to Johnson's HVAC Solutions. These Terms of Service ("Terms") govern your use of our website, services, and communications. By accessing our website, scheduling services, or communicating with us through any channel (including phone, email, or text message), you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

Services

Johnson's HVAC Solutions provides heating, ventilation, and air conditioning (HVAC) services including but not limited to:

• HVAC system installation and replacement
• Heating and cooling system repairs
• Preventive maintenance and tune-ups
• Indoor air quality solutions
• Emergency HVAC services
• Commercial HVAC services

All services are subject to availability and may vary based on your location within our service area.

Service Appointments

When you schedule a service appointment with us, you agree to:

• Provide accurate contact and service location information
• Ensure someone 18 years or older is present at the service location during the scheduled appointment
• Provide safe access to the HVAC equipment requiring service
• Notify us at least 24 hours in advance if you need to reschedule or cancel

We reserve the right to charge a cancellation or no-show fee for appointments cancelled with less than 24 hours notice or when no one is present at the scheduled time.

Estimates and Pricing

We provide honest, upfront pricing for all services. Estimates are based on the information available at the time of assessment and may be subject to change if additional issues are discovered during service. We will always seek your approval before proceeding with any work that exceeds the original estimate.

Diagnostic fees may apply for service calls and are typically credited toward the cost of repairs if you choose to proceed with the recommended work.

Payment Terms

Payment is due upon completion of services unless other arrangements have been made in advance. We accept various forms of payment including cash, checks, and major credit cards. Financing options may be available for qualifying customers on larger projects.

Outstanding balances may be subject to late fees and collection actions. You agree to pay all costs of collection, including reasonable attorney's fees, if we must take action to collect unpaid amounts.

Warranties

We stand behind our work. Labor warranties are provided on all services performed, with specific warranty terms varying by service type. Manufacturer warranties apply to all equipment we install and are separate from our labor warranty.

Warranty coverage may be voided if equipment is improperly maintained, modified by others, or damaged due to circumstances beyond normal wear and tear. Please contact us for specific warranty terms applicable to your service.

SMS/Text Message Terms

By providing your mobile phone number and consenting to receive text messages from Johnson's HVAC Solutions, you agree to the following terms:

Consent

Your consent to receive text messages is not a condition of purchasing any goods or services. You may opt in to receive texts for appointment reminders, service updates, and promotional offers.

Message Types

You may receive the following types of text messages:

• Appointment confirmations and reminders
• Service updates and technician arrival notifications
• Follow-up messages regarding completed services
• Promotional offers and seasonal specials (if opted in)

Message Frequency

Message frequency varies based on your service activity and preferences. You may receive multiple messages related to a single appointment or service.

Costs

Message and data rates may apply. Please check with your mobile carrier for details about your text messaging plan. Johnson's HVAC Solutions is not responsible for any charges from your carrier.

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. Opting out of text messages will not affect your ability to receive services from us.

Help

For assistance with our text messaging program, reply HELP to any message or contact us at (615) 417-7582 or admin@johnsonshvacsolutions.net.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider and network conditions.

Website Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of our website or systems
• Interfere with or disrupt the website's functionality
• Transmit any viruses, malware, or harmful code
• Collect or harvest any information from the website without permission

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Johnson's HVAC Solutions or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

Limitation of Liability

To the fullest extent permitted by law, Johnson's HVAC Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim.

We are not responsible for any damages resulting from circumstances beyond our reasonable control, including but not limited to acts of nature, utility failures, or supply chain disruptions.

Indemnification

You agree to indemnify and hold harmless Johnson's HVAC Solutions, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your violation of these Terms or your use of our services.

Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be settled through binding arbitration in accordance with Tennessee law. You agree to waive any right to participate in a class action lawsuit against Johnson's HVAC Solutions.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Contact Us

If you have questions about these Terms of Service, please contact us: