Privacy Policy

Introduction

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Johnson's HVAC Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information when you visit our website, use our services, or communicate with us through any channel including phone, email, or text message.

Information We Collect

What personal information do we collect?

When scheduling service or registering on our site, you may be asked to enter your:

• Name, email address, phone number, and mailing address
• Service address and property information
• Payment and billing information
• Service history and preferences
• Communications you send to us

When do we collect information?

We collect information from you when you:

• Register on our site or schedule a service appointment
• Subscribe to a newsletter or respond to a survey
• Fill out a form or enter information on our site
• Open a support ticket or contact us

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system, device type)
• IP address and geographic location
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Click patterns and interactions with our website

How We Use Your Information

We may use the information we collect from you in the following ways:

• To personalize your experience and deliver content and service offerings relevant to your interests
• To improve our website in order to better serve you
• To allow us to better service you in responding to your customer service requests
• To quickly process your transactions
• To send periodic emails regarding your service or other products and services
• To follow up after correspondence (live chat, email, or phone inquiries)
• To display targeted advertisements on third-party platforms
• To protect against fraudulent or unauthorized activity

How We Protect Your Information

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular malware scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Cookies and Tracking Technologies

Yes, we use cookies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to:

• Understand and save user's preferences for future visits
• Keep track of advertisements
• Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future

We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features will be disabled and some features that make your site experience more efficient may not function properly.

Google Advertising

Google's advertising requirements can be summed up by Google's Advertising Principles, which are put in place to provide a positive experience for users.

We have implemented the following:

• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Meta (Facebook) Pixel

We use a Meta Pixel on our website. Meta Pixel is a tracking code which allows us to track and monitor the success of advertisements we use on Facebook and Instagram and to improve the effectiveness of those advertisements by recording information such as the device you used to access our website and the actions you took on our website using cookies.

We may also use Meta Pixel to create retargeting advertisements and custom audiences for our advertisements. You can find out more about how Meta handles information by accessing their privacy policy at facebook.com/about/privacy.

Opting Out of Targeted Advertising

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page at optout.networkadvertising.org or by using the Google Analytics Opt Out Browser add-on.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Does our site allow third-party behavioral tracking?

Yes, we allow third-party behavioral tracking for advertising and analytics purposes.

SMS/Text Message Communications

By providing your mobile phone number and opting in to receive text messages from Johnson's HVAC Solutions, you consent to receive automated text messages (SMS and MMS) related to:

• Appointment confirmations and reminders
• Service updates and technician arrival notifications
• Promotional offers and seasonal specials (if opted in)
• Important service announcements

Message Frequency & Rates

Message frequency varies based on your service needs and preferences. Message and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges incurred from your wireless provider.

Opting Out of Text Messages

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message. You may also contact us directly at (615) 417-7582 or admin@johnsonshvacsolutions.net to update your communication preferences.

Help

For help with our text messaging program, reply HELP to any message or contact us at (615) 417-7582.

Carrier Liability

Carriers are not liable for delayed or undelivered messages. We are not responsible for messages that are not received due to carrier issues, network problems, or incorrect phone numbers provided.

No Sharing of Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

California Online Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website.

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously
• Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website
• Our Privacy Policy link includes the word 'Privacy' and can easily be found on the footer of our website

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

You will be notified of any Privacy Policy changes:

• On our Privacy Policy page

You can change your personal information:

• By emailing us at admin@johnsonshvacsolutions.net
• By calling us at (615) 417-7582

COPPA (Children's Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old. Our website and services are not intended for children under 13 years of age.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices, should a data breach occur, we will notify you via email within 7 business days. We will also notify users via in-site notification within 7 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Process orders and send information and updates pertaining to orders
• Send you additional information related to your service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be in accordance with CAN-SPAM, we agree to the following:

• Not use false or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business
• Monitor third-party email marketing services for compliance, if one is used
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can email us at admin@johnsonshvacsolutions.net or follow the instructions at the bottom of each email, and we will promptly remove you from all correspondence.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: